I have read that there have been many claimed sightings of the nimble process in business these days. they usually occur in small out of the way places, and by possibly dubious sources. When the reports of these sightings first come in they are usually confused and somewhat contradictory. Sometimes the questionable sighting is just attributed to the reliability of the witness claiming to have seen it. Whenever there is an examination of the data associated with the sighting, the results are invariable inconclusive. The hunt for conclusive evidence goes on.
In short, confirming the existence of the nimble process may have become the business equivalent of trying to confirm the existence of Big Foot, the Yeti, or the Loch Ness Monster. There are plenty of people who have claimed to have seen them, but there just isn’t that much reliable evidence around to actually confirm their existence.
If we are going to look for, and discuss the nimble process, we need to start with some simple definitions. Where else but the dictionary can you go to get really good definitions:
Nimble [nim-buhl] Adjective: quick and light in movement; moving with ease; agile; active; rapid http://www.dictionary.com/browse/nimble
Process [pros-es; especially British proh-ses] Noun: a systematic series of actions directed to some end: a continuous action, operation, or series of changes taking place in a definite manner: http://www.dictionary.com/browse/process?s=t
As can quickly surmise, a nimble process is what is known in many circles as an oxymoron.
Oxymoron [ok-si-mawr-on, -mohr-] Noun: a figure of speech by which a locution produces an incongruous, seemingly self-contradictory effect, as in “cruel kindness”, “jumbo shrimp” or “to make haste slowly.”. http://www.dictionary.com/browse/oxymoron?s=ts
(I threw in the jumbo shrimp one myself, mainly because a really like it for illustrative purposes. The other two were actually in the definition.)
The primary difference between a nimble process and other oxymorons is that there are verifiable instances of the other oxymorons existing in the real world. You can in fact go to the local grocery store or food market and purchase jumbo shrimp. They are in the bin next to the merely “large shrimp”. The search for the nimble process however, continues to go on.
As noted in their definitions, nimbleness is defined as quick and light in movement, and process is defined as a systematic series of actions, and operation…in a definite manner. Businesses yearn to be able to operate with quick and light movements in a definite manner. This is the big foot / yeti / Loch Ness monster that almost every organization is searching for. The ability to define almost every conceivable option in a process, and the ability to execute on any one of them almost immediately.
Personally, I think there is a greater probability of big foot calling and holding a news conference for the purpose of confirming its own existence.
Process is the defining of specific steps and alternatives. I have written in the past about the fact that process is designed to help generate repeatable results by removing judgement as a variable in the business process. Since almost everyone in business has different types and levels of judgement, it has been identified as a variable that can somewhat be controlled by process. If you define the process steps, you inherently reduce the need for judgement. If all your steps and alternatives are thus defined, what is the use in being nimble in the execution of them?
As more and more process is implemented into the business environment the supposed need for the ability to adapt to new opportunities, or issues, should also be reduced. If this was indeed the case there would be no need for being nimble at all. You would merely continue to increment in new steps to the process until every alternative would be covered.
This is what appears to be the business goal of what happening today.
Processes grow ever bigger and more complex as people strive for that process that can be applied to every situation. Instead of focusing on solutions, focus has shifted to how the process will need to be incremented or modified so that it will generate an acceptable solution.
Nimble is normally associated with the ability to perform the most of complex movements with speed and grace. It is the ability to change and adjust spontaneously to changing issues and inputs. It is moving lightly and actively as opposed to moving passively in a prescribed manner. It is in effect the basic opposite of process.
The only way to make a process more nimble and agile, especially when it comes to issues and events that have no current response defined within the process, is to reduce the intensity of the process.
As processes become more detailed and refined they become more rigid. The more prescribed actions and directions that are contained in a process, the less agile and nimble it becomes. The more judgement that is taken out of the hands of those implementing the process the more fixed and ingrained it becomes.
Judgement, or the lack of it, is an excellent indicator of both an individual’s and organizations ability to adapt and adjust to changes in its environment. It is indicative of the search for the nimble process in that as organizations implement more processes in an effort to remove performance variations, the environment that they must operate in continues to become more variable and to change at a faster rate.
Process, via its fixed step connotation as it is implemented, reduces an organizations ability to adapt to its variable and changing environment.
Still, the search goes on.
There are an ever-growing number of television shows dedicated to the search for finding proof positive regarding bigfoot. There is the show “Finding Bigfoot”. There is “Mountain Monsters”. Heck, even the guy who used to show us how to survive in the wilderness for a week or two with nothing but a multi-tool and some dental floss has given up his show “Survivor” and is now out there looking for bigfoot.
It appears that shows about finding what has to this point proven to be unfindable are entertaining and are generating an ever-increasing following.
Like-wise it appears that there continues to be an ever-increasing drive to create the ever more nimble process by draining the requirements for judgement and flexibility from those who most need, and must utilize those attributes. What really worries me is that there are so many who are comfortable with this ceding of their judgement to the process.
As long as it is easier, and now safer, to follow the steps in a process instead of thinking, using judgement, and possibly being wrong, business risks the continued petrification (a long-term process) of their processes. If business continues to drive judgement out of its staff’s lexicon in favor of process and predictability, then business will continue to become very predictable in its inability to demonstrate any nimbleness or agility.
It’s time to change the meaning of the word “process”. Process, as it is used in business today, is used as a noun describing a fixed methodology for performing actions. It appears that if true nimbleness is desired, many of the prescribed actions need to be removed from the current “by rote” methodology, and process will need to adopt one of its other dictionary definitions:
Process verb: to integrate sensory information received so that an action or response is generated: the brain processes visual images relayed from the retina.
to subject to examination or analysis: computers process data https://www.merriam-webster.com/dictionary/process
The idea here is to take the input associated with the situation and generate a proper response, not follow a preconceived fixed in place response associated with a “process”. Instead of having people merely follow a prescribed set of responses in a process, businesses need to require their people to be smart, examine and analyze the information and input available, process it, and then act in accordance with their resulting judgements and less rigid business guidelines, not prescriptions.
I think therein lies the direction to the nimble process.
Instead of trying to create a process that takes every possible business and market permutation into account, businesses need to scale back the rigor associated with their processes, and require more of their team members. I don’t think that thinking is a lost art in business, yet. The more people that think and exercise judgement the faster a business can respond to new threats and opportunities.
Processes need to become a little more general, and a little less specific for nimbleness to take hold. The more complex the process is, invariably the slower it is to change, be changed and react to new and different circumstances.
There may in fact be a variation in performance as a result of the reduction in the prescribed steps in a process. As I said, not everybody’s judgement is the same. However, if there is as much variation and change in the market (see just about every article ever written about the status and stability of every market, for confirmation of this idea) as noted, then the increased ability to adapt to and deal with this change should in general generate more positive variations than negative ones.
And after all, isn’t positive performance the objective of any process?