You Can Take Some Things With You


As we start out on a new year I was looking back at the past one(s). There is no doubt that we have been in, and continue to work through unsettled times. I have several friends that are in the employment market. Some for the first time, and others are repeating the process. I too have been through multiple position changes over the past several years. As I said, I think it is a sign of the times.


When people ask about these multiple positions, I think the reasons for the changes are clear. Companies and businesses are making changes and adapting to new environments that are requiring them to adjust their resource plans at ever increasing speeds in order to deal with the financial demands that they face. Simply put, businesses are increasing staff much more slowly, and reducing staff much more quickly in response to the market pressures than they have in the past. As a result, many of us have had the opportunity to work in multiple environments over this period.


While it has been unstable, challenging and sometimes stressful, it has also provided many of us with the opportunities to work in, and experience different business models and cultures that can’t help but assist us in future business opportunities. Below are some examples of what can be learned and taken away from different and varied assignments.


Many of us have spent the majority of our business careers in a General Manger type environment and structure. This seems to have been a favored structure for North American companies. This structure puts significant value on the performance of the individual and business as the primary metric functions. While it was a very good model for each discrete business unit in the structure, it does create an insular and competitive environment where there is very little cross unit communication or assistance. While it was also very good for rapid response and action (after all there is ultimately only one person making the final decision for the business), it also did not openly foster the need for contribution and buy-in from the entire team.


As Matrix organizations and structures become more popular, a greater emphasis is now being placed on the communication and cooperation between business units that is needed to now get jobs done. Since there is now in effect multiple entities that are required to concur before a decision can be finalized, multiple inputs and contributions are both needed and invited. This structure generates a concurrence and consensus orientation to decisions that reduces the internal conflicts associated with the General Management model, but may take longer for those decisions to occur.


The future will require business leaders to be equally at home and adept at managing in both the General Management decision making / responsibility structure and Matrix management communication / consultative structures. Being comfortable or good in one structure will not be enough. Leaders will have to be able to understand and work well in both structures, probably at the same time.


These times have presented the opportunity, and in many instances demanded that leaders who have been involved with large multi-national organizations to work in and learn how smaller and entrepreneurial organizations function. Understanding how to help small organizations act big, and how some big organizations may need to learn from and in many instances emulate the smaller and more nimble businesses will probably also be a requirement of the future business environment. Since almost all competitors will compete in almost all markets, the ability to be “big” when necessary and “small” when required will be a flexibility key to success in the future. As businesses opportunities will evolve to be situational by market, the ability to recognize, vary and change business approach and behavior to take advantage of them will be a key to future success.


Another opportunity that these times have presented is the opportunity to experience both sides of the “Head Office – Remote Office” divide. The problems, perceptions and bias’ that occur from prolonged involvement in one office structure or the other can affect future performance and views of a leader. Being able to understand and live the different and discrete issues associated with trying to manage remote offices, or being in a remote location managed by a distant head office, can provide the perspective needed to understand the forces driving particular behaviors at both locations.


Few of us “like” to have to transition from one position to another. In many cases it will take us out of our comfort (or familiarity) zone. By understanding that when we step into new organizations and structures we not only have the opportunity to contribute from our experience set that may be external to the current business culture, and thereby strengthen them, we also have the opportunity to learn and take away new experiences that will increase the breadth of structures and situations that we can and have dealt with, and thereby strengthen ourselves.


Over the past while we have seen the business world focus on each individuals “depth” of knowledge in very narrowly defined responsibilities. As the business environment hopefully begins to improve I can’t help but think that the leader who has come through these times and taken with them an increased breadth of perspective and experience will become more in demand.

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