Hard Work

Perhaps I am getting a little too retrospective, or was it introspective. I forget which.

I think it is interesting how my concept of “Hard Work” has changed over time. I used to think of it as moving rocks and landscaping timbers around our yard for my mother when I was younger. Hours in the heat with all that physical exertion. Then I remember that I was also a competitive tennis player back then, and that also entailed hours in the heat with significant physical exertion. That didn’t seem to be as hard work, at least back then.

Now both yard work and tennis in the heat of a Texas summer seem somewhat equally uninviting. Right now, both seem like pretty hard work.
I think I would like to look at what hard work was, what it is today, and possibly more importantly, what it may become in the future.

I seem to recall that I also had a distinct dislike for reading text books and studying (on my own time, after school, when I wanted to do other stuff, of all things). It was hard work to both get myself to do it, and to maintain the focus on topic so I could learn and master the required topics. Now I find myself reading recreationally on those same topics, as well as many others related to my professional disciplines, and actually enjoying it. Now it doesn’t seem like hard work at all.

Using these examples, it seems that hard work is the work that we don’t want to do, but are somehow compelled to do. It may be best described as doing something which you have not fully bought into doing. Something you have to do, instead of something you want to do. I think I’ll go with that definition for now.

I had bought into the idea of spending hours in the heat practicing the various aspects of my tennis game. Initially not so much on the yard work for the then family home. Later with my own home and family, I enjoyed both the tennis and the yard work. Now, in the triple digit heat of a Texas summer, I do my best to refrain from both.

As an aside, I didn’t require my kids to join me working in the yard, as I was compelled to do. I don’t know at this point if I did them a disservice.

So far, neither of them has complained about not being required to do yard work in the heat. Go figure.

For some reason, I find myself quoting Mark Twain, a lot. I don’t know if it is just happenstance, or if there is some other type of connection. Either way, he seemed to say many things that can still be considered truisms today. He said:

“Find a job you enjoy doing, and you will never have to work a day in your life.”

But I am actually not so sure that is the case. I think it may be more along the lines of: If you do something that you buy into doing, it means that you will not consider it “hard work”.

You may be fully engaged. You may get to the office early. You may stay late. If you are bought in, and are committed to the deliverable, none of what you are doing is going to feel like hard work. You are getting satisfaction and fulfillment from the effort, and probably feel you are providing value in what you are doing.

I have found when I am engaged and committed I have internalized the assignment or objective, and I want to deliver and excel. I suspect that I am not too different from the majority of people out there. Given the opportunity, I think most everyone wants to be engaged, and to have internalized their work goals. What I have learned over time is that people probably cannot be trained or managed into this type of commitment. They need to be led to it.

I think the ability to do this is probably a learned capability.

I think back to the periods in time when my views about what was and wasn’t hard work changed. When the drudge work of studying for an exam was supplanted by the desire to walk into the exam confident in the knowledge and command of the material. Some kids seem to get this early in their educational career. Let’s just say that it was quite a way into my educational journey before I learned it. Much the same feeling as when the drudge work of the preparing for the customer (or even internal) presentation changed to ownership and the confidence that went with it, although that one came much quicker in my professional career.

People buy into ownership and leadership. If they are given a responsibility and are shown how their role plays into the greater good, the process of getting them to buy in has started. But that is normally not enough. People want to contribute. This is where the pride of ownership comes in.

Communicating the “what” part of what needs to be accomplished is only part of the process. It is the “how” part of the objective, as in how is the goal to be achieved that will either get internalization and buy-in, or probably get the function labeled as “hard work”.

If people are told what they must do, and how they must do it, there is very little for them to contribute to the function, other than being the vessel that performs the assigned tasks in the prescribed manner. They may have no pride of ownership. Without it, almost everything, regardless of how simple or easily achieved has the potential to be considered hard work.

As I said, we all have goals that we need to achieve for the greater good of the business, but I can’t help feeling that being told what to do and how to do it sounds like a definition of hard work.

Even with all of that preamble, I believe that the working environment, and for that matter all work, not just hard work is going to change. I have talked about the application of process as a substitute for judgement in business before. Good judgement is a necessary leadership characteristic. There are those that seem to innately have good judgement, and there are those that have acquired it as a result of their experiences.

Randy Pausch in his book “The Last Lecture” said:

“Experience is what you get when you didn’t get what you wanted.”

This is a pretty well known, and surprisingly accurate assessment of the world. What may not be as well known, is the second line from this quote. It goes:

“And experience is often the most valuable thing you have to offer.”

But as business continues its journey from process to automation and beyond (Artificial Intelligence?), getting experience, that most valuable thing, the basis for good judgement (at least for most of us) is going to be a more and more difficult thing to obtain.

Career progressions that were once based on the recognition of an underlying business issue, and the creation and implementation of solutions to rectify them, will no longer be the norm. It will become more along the lines of being compelled to follow the steps in the existing process. As experience is gained in one step, there may then be the potential opportunity to manage multiple steps, or entire processes, or potentially multiple processes. Work will change from the creation of a solution to a problem, to the management of the existing process.

One of the issues that we seem to be facing today is that we no longer appear to be accepting, let alone rewarding the individual who does what we used to call “Thinking Outside the Box”.

That does sound pretty trite to me, but unfortunately also pretty applicable.

Process minimizes the risk of poor judgment and the variability of results. But as business appears to be creating more processes, as a substitute for judgement, that compel people to remain in the process box, it also makes the opportunity for business (or process) improvement that much more difficult to achieve.

I guess this can be an acceptable situation if you are confident that the process in place is optimal. But again, we have all seen and have grown accustomed to the idea that the rate of change in business is continuing to accelerate. The progression of work from on shore, to off shore, to automation, to the potential of Artificial Intelligence (AI) should underscore this. So even if a process was optimal at one time, it does not appear that it can remain optimal in the face of accelerating change.

I think the future of hard work will lie in compelling people to continue to use more or less fixed processes in the face of ongoing, rapid change. The process structure by its nature is resistant to change with its multiple parties, stakeholders and check points and desire for predictability, and that does not bode well for it going forward in a continually more unpredictable environment.

Perhaps the new business leaders of the future will be the ones that instead of just recognizing and solving an issue, also master the means of rapidly modifying and adapting existing processes to the changing environment. That will probably require a fundamental change in how processes are created and managed. The proverb states that “Necessity is the mother of invention”. I think that is the case here. Otherwise I think there is going to be an awful lot of hard work for everyone in the future.